Delivery and Returns Policy

  1. ELEKTRIK FREDRIK will deliver your order via courier
  2. Our policy lasts for 7 working days and if 7 working days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange
  3. As soon as your order is accepted by ELEKTRIK FREDRIK and proof of payment verified and received, your goods will be dispatched
  4. Estimated delivery time between 7 working days between 8h00 – 17h00
  5. The estimated time given above is a guideline only and can’t be guaranteed
  6. You will be contacted if your order will take longer than the estimated time. You may then decide if you would like to cancel order or not. Should you cancel your order you will be reimburse the purchase price
  7. Should some products not be in stock, you may decide to accept a part delivery. In this instance, you will be reimbursed the difference between the part delivery and the full order
  8. Once your order has been delivered to the physical address nominated by you for delivery ELEKTRIK FREDRIK has fulfilled our obligation, and will not be responsible for any loss or unauthorized use of the product
  9. ELEKTRIK FREDRIK will not accept the return of a product that was sold to a third party without ELEKTRIK FREDRIK’s consent
  10. It is the purchaser’s responsibility to ensure that you are buying what you want
  11. Unfortunately delivery is not always feasible or available in remote rural areas

We do not ship internationally

REFUND & EXCHANGE POLICY

  1. Our default is to refund you to your original method of payment.
  2. Generally, once the returned product has been received by us, your refund will be processed within 5 working days.
  3. Delivery fees are not refundable, unless an order has arrived damaged, faulty, incorrect or missing
  4. A product can be exchanged for a different size if the alternative size is available at the same price as the product you originally bought
  5. We can’t send you a new item without receiving the original product first
  6. Unfortunately no exchange of the original product can be made for a different one if the size you want is not immediately available. You can then choose to request a refund instead